Affected by the epidemic, after the arrival of 3D printing equipment exported overseas, after-sales engineers could not rush abroad to carry out on-site service, which made the after-sales service work of Riton very difficult.
However, this did not hinder Riton's service concept of solving problems for customers and delivering on time. Riton launched online remote after-sales service for global customers, using the Internet to remotely command installation and debugging, so that customers can also experience Riton's overseas zero distance efficient service under the severe epidemic situation.
In order to help customers master various technical details of the equipment, Riton has developed a detailed remote service plan. After sales engineers used video calls, drawing solutions and other means to guide the details tirelessly, and successfully solved various problems encountered in the remote installation and commissioning of equipment.
At present, Riton additive equipment is exported to more than 50 countries, and more than 800 metal 3D printing equipment are being put into use worldwide, leading the industry in terms of equipment sales.
In addition to the professional installation guidance of after-sales engineers, the successful response to challenges and the realization of remote installation and commissioning can also benefit from years of equipment technology experience, stable product quality and professional services of Ruitong Additives. Ruitong has won unanimous praise from customers with its technical strength, multi-dimensional services and efficient empowerment.
Riton 3D Printer Products
