Recently, Riton's after-sales team traveled to South Korea to provide installation and commissioning training for the metal 3D printer M150, as well as maintenance training for the DUAL 150 equipment for local distributors.
On-site demonstrations combined with hands-on teaching allowed Riton's after-sales team to offer patient, detailed explanations, earning unanimous praise from the Korean distributors.
This is not Riton's first overseas training endeavor. Previously, the after-sales team has traveled to several countries, including Turkey, Greece, Hungary, and Russia, providing a range of professional hands-on training to numerous clients and distributors. During the pandemic, Riton also launched online remote after-sales services, utilizing the internet to assist overseas customers with equipment installation and commissioning. Professional, efficient, and attentive service has become synonymous with Riton's after-sales support in the eyes of its customers.
Riton After-Sales: Global Reach
Riton's dedicated after-sales team serves over 50 countries and regions worldwide. They have established online rapid response channels to provide comprehensive pre-sale and after-sale services, along with both online and offline technical support.
Installation and Commissioning
Based on your specific situation, Riton can dispatch personnel for on-site or remote assistance in equipment installation and commissioning, ensuring smooth operation.
Operational Training
Customized training content is tailored to your needs. Whether through remote assistance or on-site training, we help you fully understand the features, operation methods, and post-processing of the equipment and software.
Fault Repair
In the event of equipment malfunction, Riton provides on-site repair or online technical support services within 48 hours.
Substitute Printing Service
During equipment repair, Riton's printing center will offer free "substitute printing" services to ensure your production schedule remains unaffected.
Maintenance and Care
Our specialists conduct regular on-site maintenance and care for your equipment, ensuring reliable operation and supporting stable production.
Software Upgrades
Upon your request, Riton can send personnel to upgrade the software of your Riton equipment to better meet production needs.
Quick Response and Thoughtful Service
Choose Riton's after-sales service for peace of mind
Customer Service Hotline: +86-20-81509265
Email: service@riton3d.com
Riton 3D Printer Products
