Advanced Dental Laboratory (ADL), founded in 2012, is a company focused on the research, design, production, and operation of high-end dentures. Its products are mainly sold in Europe, America, Australia, and Greater China. With reasonable prices and high-quality service, ADL enjoys a strong reputation in the industry. Despite this, ADL continues to pay close attention to industry development trends and its own advancement.
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As early as 2019, ADL recognized the trend of digital transformation in the dental industry and promptly introduced Riton's DUAL-150 metal 3D printing equipment, becoming one of the first in China to experience digital convenience in dental manufacturing.
“For dental laboratories, digitalization and mass production are essential. If the machine can't keep up, it affects production,” said Director Guo, the design supervisor at ADL. “We have tried other brands of metal 3D printers, but the finished products did not meet our standards.”
The precision of finished products and printing efficiency are two critical factors for dental production companies. Through a combination of inevitability and chance, Riton and ADL established a partnership that has lasted for five years. Riton's DUAL-150 metal 3D printing equipment has also gained recognition from ADL for its impressive performance in precision and efficiency.
“The finished products printed by the DUAL-150 have high precision, which is the most competitive factor for us,” Director Guo remarked. “Additionally, with the DUAL-150, we can produce a finished product in just over two hours.”
The DUAL-150 is Riton's dual-laser large-format metal 3D printer designed for mass production. With a dual fiber laser configuration and a printing diameter of 150mm, it can complete the printing of 200 metal crowns or 15-17 metal frameworks in about three hours, significantly improving productivity while ensuring the quality and precision of the finished products, thus helping dental manufacturers gain a competitive edge.
During the interview, Director Guo expressed high praise for Riton's after-sales service. He noted that they have been collaborating with Riton for five years. Throughout these years, whether during the day or at night, online or offline, Riton's after-sales team has always responded promptly and effectively to any issues, providing strong support that allows the company to focus more on production.
Continuously improving service quality and customer satisfaction has always been one of Riton's core principles. In terms of customer service, Riton adheres to a customer-first approach.
Before equipment installation, Riton's services begin with providing equipment consultation, site space advice, and on-site installation support. After installation, Riton offers various training, online technical support, 48-hour on-site maintenance, and printing during maintenance services. With comprehensive, multi-faceted customer empowerment throughout the entire process, Riton's services have received numerous accolades.
Selling the equipment is just the beginning; service is a never-ending journey. Currently, Riton's service coverage extends to over 50 countries and regions worldwide, providing comprehensive pre-sales and post-sales services along with online and offline technical support. In the future, Riton will remain steadfast in its original mission, continuously optimizing and enhancing its equipment service system to ensure customer production security!
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